I am writing to you as I was very happy and impressed with the service and product expertise from one of your staff, Chris Wong, in helping me build my PC. My understanding of computer parts and their performance is limited. However, Chris explained things to me in an easier to understand way and asked me the right questions about what I was looking for. The sale probably almost took an hour which I appreciated his patience.
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I never felt pressured and I was recommended products that suited me rather than things I didn't need. Chris is a genuine, down to earth and patient salesman, which I will be recommending friends and others who want to sort a computer build to him. Cheers Steven". Thanks heaps Chat, and keep up the good work. See you next time bro. This got more and more noticeable over the course of a week I bought the machine into your service team and explained the issue who and they took it away to see what could be done.
When I came back to your store a couple of days later I was told the issue was with the motherboard which is not easily repairable and so they suggest I choose another PC. Well, this is when the team went into overdrive, helping me find a machine with the same CPU, finding more RAM to add to it, hunting down operating system media etc, all while taking their time to explain everything as we went, this was about 15 minutes before your closing time I'll add.
The tech guys took me out the back into their service area and took me through what had come out of the old machine, what was going into the new machine and demonstrated to me that all of our data was preserved.
When everything was completed I was ushered out the side door as the store had closed and I was an extremely happy customer. I had an issue with my dash cam recently purchased in your store, so it went into the service department. The issue was that an SD card had been inserted incorrectly and there was no charge because the card could not be retrieved.
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I went, ultimately, to purchase a new SD, served by Ben Minghan. He noticed the card poking out so he went down to the service department, and with the assistance of Tyler Coster, the card was retrieved. I was happy so left, only to find that the camera was not recording.
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I returned to the store and Ben went out of his way to assist. I was prepared to replace the camera so another was provided.
Ben inserted my SD card, and it did not work, he tried his own SD card from his phone to eliminate the SD card being a problem, and the newly opened unit was not recording either. Ben then spoke to the service Manager and I was given a full credit which went towards the purchase of a different model. I am pleased to advise that that replacement is working as it should.
I work in customer service myself, and it was such a pleasure to be treated the way I was yesterday. You should be proud of Ben and Tyler, customer service is their role, but they went above and beyond the call of duty so to speak. Those two employees should be valued.
You have definitely got a loyal customer in me now.
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Thank you and have a good day. I have had on going issues trying to get it set up. I have come back to your company times to try sort this out. To be honest it has been frustrating a painful dealing with your staff and your phone system. I seem to always be first in the queue.
The best queue is answering the phone That being said, I met Tyler in your store and shared my concerns. Tyler has gone over and above in helping me. He has been very proactive and took my case on and helped sort what I thought was a never ending issue. I want to say a big thank you for hiring such a clever guy.
It is people like Tyler that keeps companies like mine coming back. She had to buy a new laptop cos the one she'd used very occasionally had been lent her by a friend and they wanted it back I would say she is technophobic. Christian at the Service Centre just gave us the most fantastic service in helping get it set up and reassuring her she could do it.. And in the sale she also got it at a good price Absolutely first class service I am very impressed - Thank you". It was around 4 years old and the screen was not charging up or working. My husband took it to you and ask if someone could help us.
Your techs checked everything else out and all was working correctly. My husband asked how much it cost to do this and was told don't worry - no cost - we are glad to help out. We would honestly buy all our products now from PB Tech. Lovely staff and quick and efficient service.
Thank you so much. I'm originally from Wgtn so i'm a little more animated than the quiet Aucklander :- this store cuts over the Wgtn store to be sure! I was the to buy a monitor and the female employee took me upstairs to see the large range you have. She switched them on and searched the internet and stock for a while to find the best match - I needed to see if it would work with my mac pro so went downstairs to check this - thats when the male salesperson made his presence and looked further into the types of monitors I could get for my budget - overall it took possibly 20 mins of time - and it was greatly appreciated - please thank them for me.
Michael Li was a huge help, he gave great advice and was patient while I decided and went through the purchasing process. He did his best for deals and made sure I was informed. Thanks a lot. I came in yesterday near closing time to buy some new parts because my old computer had died.
I had put together a list of parts CPU, motherboard, ram etc that I thought would suit the job. After discussing with him what I needed the computer to do, he gave me honest advice about the parts I needed and brought me up to speed with the latest technology some of which I was not even aware existed, like the new M. Really great customer service, backed up by solid technical knowledge of how everything works! When I got the computer home I was blown away by how fast it was as well, I am so happy with the results! I have bought a few items from them now and have used their repair service as well and have never had a bad experience.
Their sales are fantastic and their team is happy to help. Keep up the great work.
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I recently custom built a PC using the handy PC builder that PB has to offer and ever since it appeared in my hands I have enjoyed every second of gaming, speed of booting up, efficiency for my Uni work, etc. And all of it was at good prices and I'll always be continuing to be buying from here! Thank you very much! I approached a sales assistant Mark N and questioned him about my desktop I purchased off trade me. He was very helpful went out of his way to have a look at the desktop and gave me honest advice on it. He also recommended certain parts that was missing for the desktop.
Not at anytime did he pressure a sale or give me false hope in products thats not needed. Thanks again Mark N for the service will definitely shop here again.
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I was looking closely at an HP laptop that was on display and sought some help. The person I approached was Mark N who was able to answer all my questions and provide other useful to me knowledge. I was very impressed that I was not and did not feel pressured at any point like happens a lot in some stores.
I returned to the store the next day and caught up with Mark and purchased the item. I really enjoyed your store but as I was only looking for a laptop I didn't really have a good look around but there were certainly a lot of people in the shop. I will definitely deal with your company again. And feeling pressure free made it a very enjoyable purchasing experience. Thank you. Get the Latest Deals!
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